REFUND POLICY
At IJH CREATIVE DESIGNS PVT.LTD, we value our customers and strive to offer the best service possible. However, if you are not satisfied with your purchase or encounter issues with our products/services, this Refund Policy has been established to address such concerns.
1. GENERAL TERMS
- This Refund Policy applies to all products/services purchased from our Website. By using or purchasing from our Website, you agree to the terms outlined below.
- Refunds may be granted under the following conditions:
- Product is defective or damaged upon receipt,
- Service provided does not meet the terms outlined at the time of purchase,
- Order cancellation before the product is shipped or service initiated.
2. CONDITIONS FOR REFUNDS
- To be eligible for a refund, you must provide proof of purchase (such as an invoice or receipt) and contact us within the specified return window below.
- The product must be returned in its original packaging, along with all accessories, and must show no signs of use or customer-caused damage.
- For services, refund requests must be made before service completion or if there is evidence of unsatisfactory performance.
3. NON-REFUNDABLE ITEMS
- Certain items may not be eligible for a refund, including:
- Personalized or customized products,
- Digital products after download,
- Fully rendered services.
4. PROCESSING REFUNDS
- Upon receiving your refund request and required documentation, we will inspect the product or review your case, notifying you of the refund approval or rejection.
- If approved, the refund will be processed through the original payment method used at purchase. Allow 5-10 business days for the refund to appear in your account.
5. CONTACT US
If you have any questions or concerns about this Refund Policy or wish to request a refund, please contact us at:
- IJH CREATIVE DESIGNS PVT.LTD
- Email: ijhcreativedesigns@gmail.com